Last updated: 15 September 2026
This Privacy Policy explains how Signature Cleans (“we”, “us”, “our”) collects, uses and protects the personal information you provide when you use our website at signature-cleans.co.uk or contact us. We are the data controller responsible for your personal data and we are committed to protecting it in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Signature Cleans is a commercial cleaning company operating across Devon, Cornwall and Somerset. Signature Cleans is a trading name of Signature Property Management SW Ltd, a company registered in England and Wales under company number 13955235, whose registered office is at 28 Admirals Walk, Dawlish, Devon TQ14 9NG. Signature Property Management SW Ltd is the data controller responsible for your personal data.
If you have any questions about this policy or about how we handle your data, you can contact us at:
- Email: hello@signature-cleans.co.uk
- Phone: 01392 535094
The information we collect
We only collect information that we need in order to respond to you and provide our services. This may include:
- Contact details you give us through our website enquiry forms, by email or by phone, such as your name, email address, telephone number, company name and the details of your enquiry.
- Correspondence, including any messages or information you send us when you ask for a quote or get in touch.
- Technical information collected automatically when you visit our website, such as your IP address, browser type, and pages viewed. This is gathered through cookies and similar technologies (see our Cookie Policy).
How and why we use your information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes for our cleaning services.
- To provide, manage and deliver our services if you become a client.
- To communicate with you about your enquiry, booking or account.
- To improve our website and understand how visitors use it.
- To comply with our legal and regulatory obligations.
Our lawful bases for processing your data are: your consent (for example, when you submit an enquiry form or opt in to marketing); the performance of a contract with you; our legitimate interests in running and promoting our business; and compliance with a legal obligation.
Who we share your information with
We do not sell your personal data. We may share it with trusted third parties who help us run our business and website, and who only process it on our instructions, including:
- Our website hosting and IT providers.
- Our email and customer relationship management providers, used to manage enquiries and communications.
- Analytics providers, including Google, which help us understand website usage (see our Cookie Policy).
We may also disclose your information where we are required to do so by law, or to protect our legal rights.
How long we keep your information
We keep your personal data only for as long as necessary for the purposes set out above. Enquiry information that does not lead to a contract is normally kept for up to 24 months and then deleted. Where you become a client, we keep records for the duration of our relationship and for as long afterwards as is required to meet our legal, accounting and tax obligations.
Your rights
Under UK data protection law you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Object to, or request that we restrict, our processing of your data.
- Request the transfer of your data to another provider.
- Withdraw your consent at any time where we rely on it.
To exercise any of these rights, please contact us at hello@signature-cleans.co.uk. We will respond within one month.
How we protect your data
We take appropriate technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.